Frequently Asked Questions

How can I contact Celociel?

Email Support@celociel.com. For help with an order, include your order number and a short description of what you need.

When will my order arrive?

Please check our Shipping & Delivery policy for processing times and estimated delivery to your country. Allow for both processing and transit time. Delivery estimates are not guaranteed dates.

How much does shipping cost?

Any applicable shipping charges are shown at checkout before you complete your purchase.

How can I track my order?

Once your order is dispatched, tracking information is sent by email where available. You can also sign in to view your orders. Allow some time for carrier tracking to update.

Can I change or cancel an order?

Contact us as soon as possible. We will try to accommodate your request before fulfilment begins, but changes or cancellations cannot be guaranteed once processing or dispatch has started.

Can I return my order?

Please read our Returns & Refunds policy for eligibility, time limits and exclusions. Contact us before sending an item back.

What if something arrives damaged or incorrect?

Email us with your order number and clear photos of the item and packaging so we can review the issue and explain the next steps.

Where can I find sizing and care details?

Each product page includes its relevant size and care information. Always follow the care label supplied with your item. If you are unsure, contact us before washing or drying.