Shipping policy
Last updated: August 2026
At Celociel, we want your order to reach you as smoothly and reliably as possible. Below you'll find information about order processing, estimated delivery times, tracking, and what to do if something doesn't go as planned.
Order Processing
Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery Times
After processing, estimated delivery typically takes approximately:
United Kingdom: 6–10 business days
United States: 6–10 business days
Canada: 6–12 business days
Australia: 6–12 business days
These are estimated delivery times, not guaranteed delivery dates.
Delivery may occasionally take longer due to customs processing, carrier delays, public holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Where we offer free shipping, this will also be shown at checkout or on the applicable product page.
Order Tracking
When tracking is available for your shipment, you will receive your tracking information by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Multiple Packages
In some cases, items within the same order may be fulfilled separately and arrive in different packages or at different times.
You will not be charged additional shipping fees because we choose to split an order into multiple shipments.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after ordering, contact us at Support@celociel.com as soon as possible.
We will make reasonable efforts to update your information before fulfilment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Celociel cannot be responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer, except where required by applicable law.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no meaningful tracking update or you believe your parcel may be delayed, contact us at Support@celociel.com and we'll help investigate the shipment with the relevant carrier or fulfilment partner.
Lost or Damaged Packages
If your order arrives damaged, or you believe it has been lost during transit, please contact us as soon as possible at Support@celociel.com.
Include your order number and, for damaged deliveries, photographs of the package and affected item where possible.
We'll review the situation and work with you toward an appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.
Where these charges are not collected at checkout, they may be assessed by local customs authorities and may be the customer's responsibility, except where otherwise stated at checkout or required by applicable law.
Changes or Cancellations
If you need to change or cancel your order, contact Support@celociel.com as soon as possible.
We will try to accommodate your request before fulfilment begins. However, we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
This does not affect any cancellation or consumer rights you may have under applicable law.
Contact Us
If you have questions about your order or shipping, contact us:
Celociel
Operated by Valenmere Holdings Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Email: Support@celociel.com
Phone: +44 7576 582490